Privacy Policy

1. Introduction and application

Fluorescence Pty Ltd (ABN 83 701 509 159) ("Fluorescence", "we", "us", "our") is committed to the protection of personal information and is bound by the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").

This policy sets out how we collect, hold, use and disclose personal information in connection with our products, our website and our register-of-interest process. "Personal information" has the meaning given to it in the Privacy Act.

2. Collection of personal information

We collect the following kinds of personal information:

  • Contact details: the email address you provide when registering your interest in Fluorescence or using our products;
  • Website and product usage data: information about your interaction with our website and products, including pages viewed, clicks, scrolling behaviour, device and browser type, and approximate location, collected through third-party analytics services to improve the user experience; and
  • Technical metadata: such as your IP address and browser user-agent, collected automatically upon submission of a form.

We collect information directly from you, and automatically through cookies and similar technologies when you use our website or products. These analytics services are configured to mask keystrokes and sensitive inputs, and you may opt out of them at any time by disabling cookies in your browser.

We collect only the personal information reasonably necessary to provide our services and secure our technology. We do not collect sensitive information as defined in the Privacy Act.

3. Use and disclosure

We hold, use and disclose personal information for the following purposes:

  • to respond to registrations of interest and provide updates regarding Fluorescence;
  • to understand how our website and products are used, and to improve them; and
  • to maintain the security and integrity of our systems.

Each marketing communication we send includes an button to unsubscribe.

We do not, and will not, sell personal information. We disclose personal information only to service providers engaged to support our operations, such as email delivery and website analytics providers, and only to the extent necessary for those providers to perform their services. We may also disclose personal information where required by law.

4. Cross-border disclosure

Certain of our service providers store or process personal information outside Australia, including in the United States and the European Union. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles that information in a manner consistent with the APPs.

5. Security, retention and data breach notification

We maintain sophisticated cyber defences, including system hardening, restricted internet access, and regular maintenance and patch management. Access to personal information is restricted to personnel who require it to perform their duties.

We retain personal information only for as long as it is required for the purposes set out in this policy, after which it is securely destroyed or de-identified in accordance with APP 11.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner ("OAIC") in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

6. Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you by contacting us using the details in section 7. We will respond to any such request within 30 days.

Complaints concerning our handling of personal information should be directed to us in the first instance. If you are dissatisfied with our response, you may lodge a complaint with the OAIC at oaic.gov.au.

7. Contact and amendment

You can contact our privacy officer via email: [email protected]

We may amend this policy from time to time. The current version, including its effective date, will be published on our website.